About Willowna
Willowna is an online fashion store for women and men. Our collection brings together everyday clothing, occasion pieces, shoes and accessories so you can shop for a single wardrobe staple or put together an outfit for a specific event.
Find pieces for the way you dress
In womenswear, browse dresses by length, look for tailoring and separates, or start with knitwear and outerwear. In menswear, explore shirts, trousers, knitwear and coats. Both departments include shoes, bags and accessories to complete an outfit.
Shopping for a particular occasion? Start with the item that sets the tone. A tailored jacket, a dress or a pair of shoes can help you narrow down the other pieces by color, shape and how you plan to wear them.
Compare colors and sizes before ordering
Open the product page to see photographs, the listed color and the sizes available to order. When a style comes in more than one color, check the size options after switching colors, since availability can differ.
For help choosing between two options, send us the product link and tell us which colors or sizes you are considering. Include the fit you prefer so we can address your specific question.
Know what happens after checkout
We offer free standard shipping to every destination shown at checkout. We prepare confirmed orders in 1–3 days, and standard transit takes 6–9 days after dispatch. Keep your confirmation email for the order number and use the dispatch email to follow tracking.
Our Shipping Policy explains what to do when you need to correct an address, a tracking scan stops updating or the carrier shows a parcel as delivered and you cannot locate it.
Get help with returns and exchanges
You have 30 calendar days after delivery to request a return. We cover shipping for eligible returns and both shipments for approved exchanges. Our Return and Refund Policy explains how to request instructions, pack the item and follow the progress of your refund.
We inspect returned items within 1–3 days of receipt. Once the return passes inspection, we complete the refund to your original payment method within 3–5 days.
Talk to our customer service team
Email hello@willowna.com, call +1 602-555-2472 or use our contact form. For help with an existing purchase, include the order number and the item you are asking about.
Customer service is available Monday–Saturday, 9:00 AM–6:00 PM Pacific Time. We are closed Sundays and public holidays.