Legal notice

1. Store identity

Willowna operates the online store at www.willowna.com. For questions about a purchase, check the store name on the confirmation email and include the order number so we can identify the transaction.

For example, when an email refers to a purchase you cannot find, compare the sender and store address with your original confirmation. Send us the order reference and a short description through our published contact channels.

2. Business address and returns

Our business address is 110 S Hoover St, Los Angeles, CA 90004, United States. To send merchandise back, first follow the Return and Refund Policy. Use the return address and shipping instructions issued for your order.

When returning items from more than one order, provide each order number before packing them together. Wait for the return instructions so each item can be matched to the correct request.

3. Legal and website inquiries

Write to hello@willowna.com with a clear subject line. For a website concern, include the page URL, identify the relevant text or image, and explain what you would like us to review. For a purchase issue, give the order number and product name.

For a broken link, tell us which page you were on and what happened after you clicked. A screenshot showing the relevant part of the page can help us understand what you saw.

4. Terms, delivery and refunds

Read the Terms of Service for store and purchase terms. The Shipping Policy explains dispatch, transit and tracking. The Return and Refund Policy explains how to request a return, send it back and check refund progress.

Use the shipping policy for a parcel still on its way and the return policy for an item you have received and want to send back. When an issue involves both, include the delivery date and order number in one message.

5. Privacy inquiries

See the Privacy Policy for information about personal data and available rights. When contacting us, describe the request and provide a reply address. Keep passwords and full payment card numbers out of email.

For a request to access, correct or delete information, say which action you are requesting and describe the records involved. Use the contact details in the Privacy Policy so we can direct the request appropriately.

6. Contact and service hours

For general questions, use the contact form or email hello@willowna.com. Customer service is available Monday–Saturday, 9:00 AM–6:00 PM Pacific Time. We are closed Sundays and public holidays.

Keep related information in the same email thread so your order reference and previous messages are easy to find. For a time-sensitive issue such as an address correction, identify it in the subject line.