Contact information

1. Store name and official website

Willowna operates at www.willowna.com. Use our online contact form for product or order questions. Include the product name or order number so we can identify the subject of your inquiry.

For a sizing or availability question before placing an order, include the product link and the color or size you are considering. For an existing order, use the email address entered at checkout.

2. Customer service email

Write to hello@willowna.com for delivery, returns, exchanges or product questions. For an existing order, include the order number and briefly explain what happened. For a delivery inquiry, include the latest tracking scan.

For a return, list the items and quantities you want to send back. For damage or a wrong item, attach clear photos of the affected item and packaging so we can review the details.

3. Customer service phone

Call +1 602-555-2472 during service hours. Keep your order number nearby. For issues that require photos, email the images and include the same order number so we can connect both inquiries.

When you call about a delayed parcel, keep the tracking number and the date of the last scan nearby. When following up on an earlier message, mention when you sent it so we can connect the records.

4. Business address

110 S Hoover St, Los Angeles, CA 90004, United States. To return an item, contact customer service first and follow the shipping instructions provided for your order.

Write the complete address on business correspondence. For merchandise returns, keep the shipping instructions and carrier receipt together until your request is complete.

5. Customer service hours

Customer service is available Monday–Saturday, 9:00 AM–6:00 PM Pacific Time. We are closed Sundays and public holidays. You can email us or use the contact form outside these hours so the team can review your request when it returns.

Service hours use Los Angeles local time. When writing outside those hours, leave a reply email and include the order number or product link so the team has the details to begin reviewing your request.